Gary Haberl Posted February 6, 2019 Share Posted February 6, 2019 Hi All, Does anyone else have an issue with Assigning a ticket and the status staying "New". I asked support a while ago, and they said maybe some users still wanted the status to stay as new when it is assigned. Well with that logic, when I resolve a ticket, maybe is should stay as "Assigned" and not "completed". The issue I am having is when I have NEW tickets, I like to assign a "Group or Batch" of tickets to one tech. From the Service Desk "Dashboard" you can see the "New" tickets. From there I batch assign tickets to a tech, but they stay as 'New" tickets. Well now I have to go into each ticket and change from New to Assigned. Sorry, but if we "Assign" a ticket is it no longer "New" it is "Assigned" status. Just like "Resolved" tickets. They are 'Completed" not other statuses. What am I missing? Gary Link to comment Share on other sites More sharing options...
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