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Dispatch Calendar - why do completed tickets show up?

Posted

When I go to the dispatch calendar, its showing completed tickets. How do I change this?

Why would I dispatch someone for a completed ticket? lol

 

Thanks for any help,

 Steve

Featured Replies

  • Author

Any ideas guys?

Ya, the completed tickets do not need to show here. :)

You can use the search button on the ticket view, and select only the ticket status you want to see.  But you have to do this every time.  Makes this feature hard to use.

Needs a bit of work IMO.

  • Staff

Hi All,

You can define a View that excludes the Completed and make it your Default View when you go to Dispatch Calendar it will open the Default View.
 

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