Hi,

I would like to know if its possible that if you make a new ticket as an engineer, it automatically prefills the Engineer that is making the ticket.

For example:

Engineer1 is making a new ticket. He does save the ticket. It is created under his name. If he really wants to assign it to a colleague, he will use the field to assign it.

Hi @Sindbad,

Thank you for your suggestion, we will consider the possibility to introduce this functionality into the future release.

You should add workflows, then we can add that our self. Your competitor does it. But I love your PSA much more.

I would add a workflow, if Engineer1 is making a ticket, assign it to Engineer1 automatically.

Or you can give us an option, that it will prefill automatically to the Engineer that is making the ticket. Both works.