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When making a ticket, automatically prefill the user that is making the ticket

Posted

Hi,

I would like to know if its possible that if you make a new ticket as an engineer, it automatically prefills the Engineer that is making the ticket.

For example:

Engineer1 is making a new ticket. He does save the ticket. It is created under his name. If he really wants to assign it to a colleague, he will use the field to assign it.

Featured Replies

  • Staff

Hi @Sindbad,

Thank you for your suggestion, we will consider the possibility to introduce this functionality into the future release.

  • Author

You should add workflows, then we can add that our self. Your competitor does it. But I love your PSA much more.

I would add a workflow, if Engineer1 is making a ticket, assign it to Engineer1 automatically.

Or you can give us an option, that it will prefill automatically to the Engineer that is making the ticket. Both works.

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