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Andy Raybould

Recommendations for client reports

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Hi.

I would like to start sending my clients a report to show that monitoring is taking place and updates applied etc.

Does anyone have recommendations on what to send. I'd imagine most of my clients are not concerned with the technical aspects of a report but just need assurance that something is happening!

Regards, Andy

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We send an Uptime Report to all of our clients currently, but we're also considering using the Backup and OS Patch Management reports as well. Chances are most clients will ignore these anyway :lol:

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The Uptime Report seems a little odd. I run it and everything comes back as 100%. Some of my clients, particularly those with laptops are not running all the time.

I've probably missed something I guess!

 

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7 minutes ago, Andy Raybould said:

The Uptime Report seems a little odd. I run it and everything comes back as 100%. Some of my clients, particularly those with laptops are not running all the time.

I've probably missed something I guess!

 

We generally only run it on the custom scopes we've set up for client servers. The trick to these being that any scheduled downtime under "Maintenance Mode" doesn't seem to effect the scoring at all but we generally get fairly reasonable representations of uptime and unscheduled downtime.

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