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Email routing to custom queue


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Hello Team Pulseway!

Can we assign a ticket to a custom queue by scanning keywords in the subject line?

For example, we have made some custom queues for Hardware, Email issue, Epicor, etc. and would like to create rules to scan the subject line for specific keywords and place them in a specific queue and assign them to specific users too.

I tried under Admin -> Business process -> Workflow, but it didn't seem readily apparent exactly what I should be doing from there.

Also, forgive me if this is a double post, I don't remember if I posted this question already, it's been a crazy couple of days.

 

Thanks!

Mario Roberti

Myron L Company

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