Customer questionnaires

[nixituk]

Hi

Is it possible to automatically email a user a customer survey after their ticket has been closed?

Thanks,

Nick

 

 

[Chris]

Hi,

Have you tried to modify the email template to include the survey, which is sent to the customer when the ticket is closed? This notification is sent by the workflow. Please read more about the workflows from here and email templates from here.

Please let me know if you have any further questions regarding this.