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Huge Ticket Titles from RMM Events


MaxITGarrett
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I notice that there are tickets coming from RMM events, such as offline statuses for servers where it takes up far more room than it should. Both the title and the description contain the same information:

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The computer 'MYSERVER' in the group 'My Servers' is offline.

NOTE: The computer could still be up and running but it has stopped communicating with the server (usually due to the loss of network connectivity).

Only the first line is necessary in the title, or something like, "'MYSERVER' in group 'My Servers' is offline" with the full description within the ticket.

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