I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses.
Hi Guys,
I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses.
Cheers,
Martin