Chris Charles Posted January 8, 2012 Share Posted January 8, 2012 "Could not establish trust relationship for the SSL/TLS secure channel with authority ws1.pulseway.com" I have 2 computers running pc monitor. One works fine, the other however reports this message. Thoughts? TIA! Link to comment Share on other sites More sharing options...
Marius Posted January 8, 2012 Share Posted January 8, 2012 Check the system date. Link to comment Share on other sites More sharing options...
Chris Charles Posted January 13, 2012 Author Share Posted January 13, 2012 Hi Marius, it has been updated to the latest version. Anything else I should try? Link to comment Share on other sites More sharing options...
Chris Charles Posted January 13, 2012 Author Share Posted January 13, 2012 I should note that I downloaded the latest version from the pc monitor website and reinstalled the client. No more luck there Link to comment Share on other sites More sharing options...
Marius Posted January 13, 2012 Share Posted January 13, 2012 First, check your computer date/time. Then start PC Monitor Manager and press the "Validate Account" button, does your account validates correctly? If so please enable diagnostic logging in PC Monitor Manager -> Settings -> Diagnostics, start the PC Monitor service again and after a few minutes send us the trace.log file from the PC Monitor install folder. Link to comment Share on other sites More sharing options...
Ettiene Schwan Posted January 24, 2014 Share Posted January 24, 2014 Hi, Â I'm having the same issue at one of my clients I have 10 PC's and 2 servers all work fine but the one server gives me the error. "Could not establish trust relationship for the SSL/TLS secure channel with authority pcmonitor.XXX.ca.za" I checked the system time and date on both cloud server "pcmonitor.XXX.ca.za" and my Phisical server and it's identical? Â I have alo removed the PCM from the server as well as delete any regkey's related to that and then reinstalled. Â What else can it be? Â In the image attached the cloud server is on the left and the phisical on the right. Â Thank you, Ettiene Link to comment Share on other sites More sharing options...
Marius Posted January 24, 2014 Share Posted January 24, 2014 We have replied by email Link to comment Share on other sites More sharing options...
DWSzuter Posted May 8, 2014 Share Posted May 8, 2014 I am having the same issue, first install went well x64 and verified account fine. Second install, same domain, x86 with all same info for account gives error, "Could not establish trust relationship for the SSL/TLS secure channel..." . Both are servers with time sync'd and both have been confirmed as identical. Any assistance would be appreciated. Link to comment Share on other sites More sharing options...
Marius Posted May 8, 2014 Share Posted May 8, 2014 check the date time on the second server. Also, make sure the connection is not blocked by firewall. Link to comment Share on other sites More sharing options...
DWSzuter Posted May 8, 2014 Share Posted May 8, 2014 Thank you for your reply however this is now occurring on 2 installations Windows Server 2003 x86 servers but was successful on 2 servers x64 (2008R2). The program installs and it is only when I go to Validate Account that I get this message. The Firewall is off on these servers and Time is managed and is identical on all 4 servers. Date is also correct on all 4 servers. Link to comment Share on other sites More sharing options...
Marius Posted May 8, 2014 Share Posted May 8, 2014 Try opening this Url on a Web Browser on that computer: https://ws1.pulseway.com/server.svc  What is the result? Link to comment Share on other sites More sharing options...
DWSzuter Posted May 8, 2014 Share Posted May 8, 2014 Browser opens with a message, see attached. Link to comment Share on other sites More sharing options...
Marius Posted May 8, 2014 Share Posted May 8, 2014 Do you need to set up a proxy in the PC Monitor Manager I wonder? Link to comment Share on other sites More sharing options...
DWSzuter Posted May 8, 2014 Share Posted May 8, 2014 I don't see any Proxy on this computer or the other. A tracert shows it going out through the gateway and then the ISP, all looks good. This product is new for us and this is the first issue we have run into. I can schedule access to the server if needed for you to take a look. Link to comment Share on other sites More sharing options...
Marius Posted May 8, 2014 Share Posted May 8, 2014 Thank you, we can schedule access but before we do this could you please try the following: Â - In PC Monitor Manager - Settings tab - enabled diagnostic logging - Restart the PC Monitor service and leave it running for 1-2 minutes - Email support the trace.log file that can be found in the PC Monitor installation folder - Disable diagnostic logging. Â This will allow us to understand the issue. Â Thank you! Link to comment Share on other sites More sharing options...
smokey5578 Posted November 9, 2014 Share Posted November 9, 2014 hello.  I have 3 Windows 2003 server computers that are doing this. What is the fix. I have done everything on here and I cannot get it to work at all. Please help.  These are Windows 2003 server machines Link to comment Share on other sites More sharing options...
Marius Posted November 9, 2014 Share Posted November 9, 2014 Hello, Â Please read this, it will help you resolve the 2003 problem: http://forum.pulseway.com/topic/1250-windows-server-2003-could-not-establish-trust-relationship-for-the-ssltls-secure-channel-with-authority-error/ Link to comment Share on other sites More sharing options...
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