Hi,

In the tickets, Batch Actions, I do not see Update "Contract" for Tickets.  Is there a way to change tickets already in the system so they use the Contracts we setup "after" we started adding tickets?

Gary

Edited April 10, 20187 yr by Gary Haberl

On 10/04/2018 at 7:20 PM, Gary Haberl said:

Hi,

In the tickets, Batch Actions, I do not see Update "Contract" for Tickets.  Is there a way to change tickets already in the system so they use the Contracts we setup "after" we started adding tickets?

Gary

Sadly, the only way I've found to do this is manually going into each ticket and editing them directly.

Cheers,

Martin

Thanks Martin, that is what I did.

I wish they would add this feature to the Batch actions. I had to reopen completed tickets to make the change and the close them again. This sent out emails to users and techs again.