Jim RSI Posted April 6, 2018 Posted April 6, 2018 It seems this app is not able to start itself when I reboot my phone. If I forget to launch it (or FSM forbid close all apps) after restarting I get no notifications. Is this intended behavior?
Administrators Paul Posted April 9, 2018 Administrators Posted April 9, 2018 Hi Jim, First of all the Pulseway app doesn't need to be started for you to receive PUSH notifications. The fact that you're not getting any PUSH notifications after you close the app is not intended and we're going to be investigating this issue and come back at you as soon as I get an update. -Paul
itshero Posted September 13, 2018 Posted September 13, 2018 On 4/9/2018 at 8:03 AM, Paul said: Hi Jim, First of all the Pulseway app doesn't need to be started for you to receive PUSH notifications. The fact that you're not getting any PUSH notifications after you close the app is not intended and we're going to be investigating this issue and come back at you as soon as I get an update. -Paul I don't get notifications on Pixel 2 XL either... what gives? Everything is setup on my account fine all other apps on my phone that are setup to receive notifications do.
Administrators Paul Posted September 13, 2018 Administrators Posted September 13, 2018 Hi there, I've checked your account and I can see that everything is setup properly (I see that it was registered 27 minutes ago). Can you try again to see if PUSH notifications are sent to your Pixel 2 XL or they only reach out your iPhone and iPad? -Paul
itshero Posted September 14, 2018 Posted September 14, 2018 21 hours ago, Paul said: Hi there, I've checked your account and I can see that everything is setup properly (I see that it was registered 27 minutes ago). Can you try again to see if PUSH notifications are sent to your Pixel 2 XL or they only reach out your iPhone and iPad? -Paul Paul, I did not receive any notifications when they popped up.
Administrators Paul Posted September 14, 2018 Administrators Posted September 14, 2018 Thanks, we'll investigate and get back at you. -Paul
Administrators Paul Posted September 14, 2018 Administrators Posted September 14, 2018 Hey everyone, I've just found out that this is a more wide spread issue as it's affecting other apps as well. It appears to be due to an update: https://productforums.google.com/forum/#!topic/phone-by-google/Nfqx7JT0J9g. Go to Battery – Settings (three vertical dots) – Battery Optimization, open the All apps section from the drop down menu, go to Pulseway, and tap on “Don’t optimize.”. Let me know if this resolves the issue. -Paul
itshero Posted September 17, 2018 Posted September 17, 2018 On 9/14/2018 at 2:18 PM, Paul said: Hey everyone, I've just found out that this is a more wide spread issue as it's affecting other apps as well. It appears to be due to an update: https://productforums.google.com/forum/#!topic/phone-by-google/Nfqx7JT0J9g. Go to Battery – Settings (three vertical dots) – Battery Optimization, open the All apps section from the drop down menu, go to Pulseway, and tap on “Don’t optimize.”. Let me know if this resolves the issue. -Paul Paul, I tried this with no success. Also tried other recommendations on that thread.
itshero Posted September 19, 2018 Posted September 19, 2018 Do you have any existing customers with a Pixel 2 XL with STOCK ROM's having these issues? Again, pulseway is the only app I am having issues with.
Administrators Paul Posted September 20, 2018 Administrators Posted September 20, 2018 We have a Pixel 2 XL ourselves and we've reproduced the issue too. -Paul itshero 1
itshero Posted September 21, 2018 Posted September 21, 2018 Well that's good news that I'm not alone. Any idea when this can be fixed or a workaround can be produced? I don't want to get in trouble for missing alerts on our systems unfortunately...
Administrators Paul Posted October 1, 2018 Administrators Posted October 1, 2018 Hi there, We've sent an email to the android developers support but we didn't get any response yet. Due to the nature of this issue, there is nothing we can do about it as it's an OS bug. -Paul
itshero Posted October 3, 2018 Posted October 3, 2018 (edited) @Paul I would appreciate to know what they have to say if it will be addressed. Edited October 22, 2018 by itshero
itshero Posted November 6, 2018 Posted November 6, 2018 (edited) @Paul Any heads up on this issue? It's been over a month. Edited November 6, 2018 by itshero
Administrators Paul Posted November 7, 2018 Administrators Posted November 7, 2018 We share your pain as all our Android 9 devices are experiencing the same issue. We don't even get notifications from gmail. No response from the email we've sent to android support. -Paul
Jacob Ipsen Posted November 18, 2018 Posted November 18, 2018 Hey i am Havning same problem on Oneplus6 running Android p.... IT seems like some changes had to bedste made in the notefikationer u send... As other app push message works fine... Please take this problem serrius... Er missede a critical server error today due to No message... The app see the message fine but u have to check your self
Jacob Ipsen Posted November 19, 2018 Posted November 19, 2018 On 11/7/2018 at 11:33 AM, Paul said: We share your pain as all our Android 9 devices are experiencing the same issue. We don't even get notifications from gmail. No response from the email we've sent to android support. -Paul Hey Paul , what makes u Think this is an os bug ? Other push messages Work fine for me... IT is just the pulseway push that forsent work Need help debugging ?
Administrators Paul Posted November 23, 2018 Administrators Posted November 23, 2018 Hey everyone, We've released an update to the Android app into the beta channel (you can enrol here) that fixes this issue. Thank you for your support. -Paul
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