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User Support Plugin 1.3


Paul
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Hello,

I can confirm that the application writes correctly the values to the registry however in semi rare cases (On windows x64) you will have to go to HKEY_LOCAL_MACHINE\Software\Wow6432Node\UserSupport . I will release an update which uses INI settings this week, this should fix your permission problems.

Please let me know if you cannot find the registry values.

Paul.

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  • 1 year later...

Hi there,

 

I am trying to use this pluggin but every time I try and log a ticket I get "exception thrown" I run the application as administrator I still get the same error. I also get "ticket is already open" after I click OK on the first error. Where would I go to close this ticket? How do I manage open tickets etc. Is the "exception thrown" error related to the open ticket? Is this pluggin still being used, I see that under your pricing structure "User support requests" is an extra feature does that fall in under the same section as this plugin? 

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Hi Barry,

 

I'm not sure why this is happening also I'm not sure how you managed to install the plugin into PC Monitor since it's outdated and requires a new build.

 

I will fix the problem with the plugin and will post an update today.

 

Paul.

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