Hello PC Monitor Users,

I would like to present my first plugin for the community. It's main purpose is to allow IT Administrators to deploy a User Support client on their computer in order to receive notifications when someone requires technical support. Main features are:

• Send notifications to all devices connected to the PC Monitor account with a text long as 4000 characters.
  
• Organise support requests by departments and priority all dinamically loaded from a xml file.
  
• Easy to deploy in Active Directory using Group Policy Objects.
  
• Easy to configure through registry to support multiple connections on the same PC Monitor service.
  
• Uses modern and secure tehnologies for communication (WCF).
  
• Easy to customize all strings using xml files.
  

I also attached an example version to show everyone how you can create your own plugins for this great app. Please take your time and read the 'readme.txt' file as it explains everything you need to know about installing, using and customizing the application.

My release is open-source bound by no license. That being said you can freely modify, distribute, claim as your work, sell and / or include in your copyrighted material as long as it doesn't breach PC Monitor's license or terms and conditions.

Download Link: Click (Version 1.3)

Changes since 1.2:

• Changed registry reading and writing with api calls for plugin and removed registry writes for application with hardcoded defaults.
  

Any feedback and plugin ideas will be appreciated.

Edit: New version is scheduled at 05/03/2012.

Screenshots:

Edited March 8, 201213 yr by Marius

Hi Paul,

GREAT! I'm running Win7 x64 and the keys are located in the mentioned area.

Thx a lot for your support

regards

DAniel

I will release the updated version next monday (05/03/12).

Edit: see first post for version 1.3 .

Edited March 5, 201213 yr by Paul

Hi there,

 

I am trying to use this pluggin but every time I try and log a ticket I get "exception thrown" I run the application as administrator I still get the same error. I also get "ticket is already open" after I click OK on the first error. Where would I go to close this ticket? How do I manage open tickets etc. Is the "exception thrown" error related to the open ticket? Is this pluggin still being used, I see that under your pricing structure "User support requests" is an extra feature does that fall in under the same section as this plugin? 

Hi Barry,

 

I'm not sure why this is happening also I'm not sure how you managed to install the plugin into PC Monitor since it's outdated and requires a new build.

 

I will fix the problem with the plugin and will post an update today.

 

Paul.