Hello,

I can confirm that the application writes correctly the values to the registry however in semi rare cases (On windows x64) you will have to go to HKEY_LOCAL_MACHINE\Software\Wow6432Node\UserSupport . I will release an update which uses INI settings this week, this should fix your permission problems.

Please let me know if you cannot find the registry values.

Paul.

Hi Paul,

GREAT! I'm running Win7 x64 and the keys are located in the mentioned area.

Thx a lot for your support

regards

DAniel

I will release the updated version next monday (05/03/12).

Edit: see first post for version 1.3 .

Edited March 5, 201213 yr by Paul

Hi there,

 

I am trying to use this pluggin but every time I try and log a ticket I get "exception thrown" I run the application as administrator I still get the same error. I also get "ticket is already open" after I click OK on the first error. Where would I go to close this ticket? How do I manage open tickets etc. Is the "exception thrown" error related to the open ticket? Is this pluggin still being used, I see that under your pricing structure "User support requests" is an extra feature does that fall in under the same section as this plugin? 

Hi Barry,

 

I'm not sure why this is happening also I'm not sure how you managed to install the plugin into PC Monitor since it's outdated and requires a new build.

 

I will fix the problem with the plugin and will post an update today.

 

Paul.