Contract Renewals

[Colm Whelan]

How can I renew an expired contract?  Do I just need to clone it and change the dates?  Can I then hide the deactivated contract?

It would be really nice if this were automated - something like a "rolling contract" type that renews automatically

 

Edited February 3, 2018 by Colm Whelan
forgot something

[Colm Whelan]

@Chris Can you explain this please?  I know about views now so hiding the deactivated contracts is not an issue but is there any way to have contracts auto-renew monthly or yearly.  Ideally I would AVOID pro-rata billing.  Especially on the annual contracts.

[Chris]

Hi Colm,

How can I renew an expired contract?  Do I just need to clone it and change the dates?

Yes, when you choose the option to clone the contract, then you can change the dates.

Can I then hide the deactivated contract?

Unfortunately, you can not hide deactivated contracts.

It would be really nice if this were automated - something like a "rolling contract" type that renews automatically.

Is it possible that you are looking for reoccurring services? Please check this link.

[Colm Whelan]

Hi @Chris  Thanks for the reply.  I have figured out setting up the contracts and recurring services part quite easily.  Here's the problem

1. If I set the billing period to monthly then it always bills on the 1st of the month (or even worse on the 1st of the year!)
2. If I set the billing period to Contract Length then I have to manually clone every contract every time it expires and I currently have a lot of monthly contracts!!

Have I correctly stated the problem?  If so, is there currently a way around this?

[Chris]

@Colm,

1. If I set the billing period to monthly then it always bills on the 1st of the month (or even worse on the 1st of the year!)

If you will choose the option 'End of Billing Cycle', then the customer will be billed at the end of the calendar month (31st or 30th).

2. If I set the billing period to Contract Length then I have to manually clone every contract every time it expires and I currently have a lot of monthly contracts!!

Yes, this is correct. If you choose the option 'Contract Length', then you will be billed based on the start or end date of the contract.