Colm Whelan Posted January 20, 2018 Posted January 20, 2018 Hi All When trying to import from Connectwise I get the following error: Error! You are unauthorized please check your current credential details ! The Public and Private keys are definitely correct. The url I'm using https://api-eu.myconnectwise.net/v4_6_release/apis/3.0/ as my login server is https://eu.myconnectwise.com. Anyone have any ideas what's going on here?
Staff Chris Posted January 22, 2018 Staff Posted January 22, 2018 Hi Colm, Can you open this link into the browser from your system/server? https://eu.myconnectwise.com/
Colm Whelan Posted January 23, 2018 Author Posted January 23, 2018 (edited) Hi Chris, No I can't but that URL is a typo on my part, in this thread only. If you look above it, you'll see I'm actually using https://eu.myconnectwise.net and can log in at that URL with no issue. (also, I don't appear to be getting email notifications for this thread? I thought I should once subscribed to it.) Edited January 23, 2018 by Colm Whelan error
Staff Chris Posted January 23, 2018 Staff Posted January 23, 2018 Hi Colm, Have you followed all the steps from this article? https://psa.pulseway.com/help/#38324.htm
Colm Whelan Posted January 23, 2018 Author Posted January 23, 2018 Hi Chris, Yes I have, to the letter. I can give you an admin login if you want to check but it's definitely done per the instructions in that article. The error is Error! You are unauthorized please check your current credential details ! Thanks, Colm.
Staff Chris Posted January 25, 2018 Staff Posted January 25, 2018 Hi Colm, You will need to check whether the Username and Password is correct or user has the right permissions on ConnectWise. But if this is not the case, then we would like to try to access your account from our test environment (if you don't mind). Please send us an email with user credentials to support@pulseway.com
Colm Whelan Posted January 27, 2018 Author Posted January 27, 2018 Another development. Last night, for the 3rd time I regenerated the API keys and this time the import started! However, 12+ hours later it still hasn't informed me that it's finished and I haven't seen any new info in PPSA. I'm happy to pass on log-in details and will do so shortly to support@pulseway.com
Colm Whelan Posted February 3, 2018 Author Posted February 3, 2018 @Chris Did anyone in support get to try out the import? I haven't heard back.
Colm Whelan Posted February 5, 2018 Author Posted February 5, 2018 You can scratch this now. I've managed to get around the issue.
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