Hi All

When trying to import from Connectwise I get the following error:

Error! You are unauthorized please check your current credential details !

The Public and Private keys are definitely correct.  The url I'm using https://api-eu.myconnectwise.net/v4_6_release/apis/3.0/ as my login server is https://eu.myconnectwise.com.

Anyone have any ideas what's going on here?

Hi Colm,

Can you open this link into the browser from your system/server? https://eu.myconnectwise.com/

Hi Chris,

No I can't but that URL is a typo on my part, in this thread only.  If you look above it, you'll see I'm actually using https://eu.myconnectwise.net and can log in at that URL with no issue.

(also, I don't appear to be getting email notifications for this thread? I thought I should once subscribed to it.)

Edited January 23, 20187 yr by Colm Whelan
error

Hi Colm,

Have you followed all the steps from this article? https://psa.pulseway.com/help/#38324.htm

Hi Chris,

Yes I have, to the letter.  I can give you an admin login if you want to check but it's definitely done per the instructions in that article.

The error is

Error! You are unauthorized please check your current credential details !

Thanks,

Colm.

Any ideas, @Chris?

Hi Colm,

You will need to check whether the Username and Password is correct or user has the right permissions on ConnectWise. But if this is not the case, then we would like to try to access your account from our test environment (if you don't mind). Please send us an email with user credentials to support@pulseway.com 

Another development.  Last night, for the 3rd time I regenerated the API keys and this time the import started!  However, 12+ hours later it still hasn't informed me that it's finished and I haven't seen any new info in PPSA.

I'm happy to pass on log-in details and will do so shortly to support@pulseway.com

@Chris Did anyone in support get to try out the import?  I haven't heard back.

You can scratch this now.  I've managed to get around the issue.