Jump to content
View in the app

A better way to browse. Learn more.
Pulseway

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

remote desktop agent refuses connection

Posted

Hi guys,

having issues with a few Windows 7/10 clients using the Pulseway Remote Desktop feature. Basically, the user allows the connection but I get a message at my end saying that the agent has denied the connection request... So, I then have to revert back to using TeamViewer.

Is this something I have not configured properly in Pulseway Manager?

Thanks,

Featured Replies

  • Administrators

Hi David,

From the Pulseway Manager make sure that you allow the Remote Desktop connection if the user doesn't confirm the connection request or completely disable the connection request popup:

rd.png.eefcc3d063a7e07df94857bab38d8940.png

-Paul

  • Author

Hi Paul,

does the Pulseway service need to be restarted after disabling the connection request pop-up?

Thanks,

  • Administrators

Hi David,

No, the change takes effect right away. Check to see if you don't have a Pulseway Group Policy overriding the local setting.

-Paul

Create an account or sign in to comment

Go to topic listing

Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.