remote desktop agent refuses connection

[David]

Hi guys,

having issues with a few Windows 7/10 clients using the Pulseway Remote Desktop feature. Basically, the user allows the connection but I get a message at my end saying that the agent has denied the connection request... So, I then have to revert back to using TeamViewer.

Is this something I have not configured properly in Pulseway Manager?

Thanks,

[Paul]

Hi David,

From the Pulseway Manager make sure that you allow the Remote Desktop connection if the user doesn't confirm the connection request or completely disable the connection request popup:

-Paul

[David]

Hi Paul,

does the Pulseway service need to be restarted after disabling the connection request pop-up?

Thanks,

[Paul]

Hi David,

No, the change takes effect right away. Check to see if you don't have a Pulseway Group Policy overriding the local setting.

-Paul