Email notification filters

[Michael]

Hi there,

Is there any plan (or existing functionality) to be able to filter what notifications get sent as emails?  We use Freshdesk and would like a ticket or email sent to it when a critical alert comes through.

Thanks

[Paul]

Hi Michael,

Unfortunately there are no immediate plans for this but you could setup a rule in your inbox to automatically move non critical notifications to a separate folder and have Freshdesk only check the inbox.

-Paul