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Email notification filters

Michael
in General

Featured Replies

Posted

Hi there,

Is there any plan (or existing functionality) to be able to filter what notifications get sent as emails?  We use Freshdesk and would like a ticket or email sent to it when a critical alert comes through.

Thanks

  • Administrators

Hi Michael,

Unfortunately there are no immediate plans for this but you could setup a rule in your inbox to automatically move non critical notifications to a separate folder and have Freshdesk only check the inbox.

-Paul

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Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.