Jump to content
Jimmy Harden

PSA - Integration with RMM

Recommended Posts

Sorry if this is in the wrong place guys - I couldn't find a dedicated area to your PSA application so figured I'd stick to the general enquiries.

Is anyone able to clearly tell me how Pulseway's new PSA solution integrates with RMM?

As far as I can tell, so far all that happens is tickets can be automatically raised by RMM notifications. Haven't done a deep dive yet, but I can't even see where a ticket would be raised against a particular enduser/client/company?

Is there any other functionality available that I'm not seeing? Appreciating the solution is new, I feel like there is a heap of potential here that hasn't yet been unlocked. For example, it would be amazing (and I'd say nigh on required) that the hardware/software information gathered by the RMM is synced with the PSA...

I know I sound critical, but the RMM feels AMAZING compared to anything else on the market, the PSA seems fully featured...yeah, we'd love to convert but need to know where the downsides are before making the switch.

 

Share this post


Link to post
Share on other sites

Hi Jimmy,

Welcome to the Pulseway community. We don't have a way of linking tickets to PSA CRM accounts at this moment however I have a confirmation from the development team that this is coming up in the next release by allowing you to assign hardware assets to the CRM accounts and whenever tickets are created by the RMM integration we will use the details from the hardware asset. Basic hardware information is synchronized already.

-Paul

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...