At this moment we use groups to see logical seperation between our customers that we monitor.

But when we select Roles.. for AD, Vmware or whaterver management.. we do not see a logical seperation.. When customers have alot of the same (standard) server names.. we cannot see which server is for which customer..

As you set this product in the market as an MSP product (also) more logical seperation should be possible...

Hi Jeremy,

We've tried to improve that by introducing tags. We've seen successful implementation of tags with the following pattern:

client-name

client-name-role

or

client-name

client-name-site

client-name-site-role

Right now we're on the verge of publishing the 4.9 release which will introduce another way of logically grouping systems by creating system scopes. A system scope is a collection of groups, tags and system types and you can use them to easily find customer systems. 4.9 will go live on Monday, I'm looking forward for your feedback.

-Paul

How do I add tags then? (still on a per system.. cumbersum -- decentralized way i presume..)

You can add tags from the mobile apps or web app on the system details view. You have to add them per system but at least it's centralized .

-Paul

Well then centralized with let labour for us please.. add smart sorting and mass action capabilities.