The above message has been listed in the user sessions for Remote Desktop for several days now and won't let me connect to the machine.

Hi,

I've sent you an email requesting remote access to your system to diagnose this issue.

-Paul

On 4/25/2016 at 12:29 PM, mwgoff75 said:

The above message has been listed in the user sessions for Remote Desktop for several days now and won't let me connect to the machine.

I've gotten this message a few times from some users computers that I'm trying to remotely connect to. Is there a fix for this?

Hi John,

In order to resolve this issue, please restart the Pulseway service on that system by running the following PowerShell command from the Pulseway WebApp.

restart-service pulseway