"The service is trying to update the remote desktop components"

[mwgoff75]

The above message has been listed in the user sessions for Remote Desktop for several days now and won't let me connect to the machine.

[Paul]

Hi,

I've sent you an email requesting remote access to your system to diagnose this issue.

-Paul

[John Nobile]

On 4/25/2016 at 12:29 PM, mwgoff75 said:

The above message has been listed in the user sessions for Remote Desktop for several days now and won't let me connect to the machine.

I've gotten this message a few times from some users computers that I'm trying to remotely connect to. Is there a fix for this?

[Chris]

Hi John,

In order to resolve this issue, please restart the Pulseway service on that system by running the following PowerShell command from the Pulseway WebApp.

restart-service pulseway