Darfare Posted March 8, 2015 Posted March 8, 2015 Hello, I have been using the (PC Monitor) Pulseway Remote Desktop on my machine for quite awhile. I decided to uninstall the old pc monitor client to replace with the pulseway, after that I could use the remote desktop anymore. Getting this error; I noticed the file; pcmrdp-agent.dll is missing. I tried forcing the client to update but no luck. All the others pc I have runs Windows 7 they all have the file but not Windows 8.1. When trying adding a file in to the folder I get access denied even tho I'm the admin. So there a easy way to get this fixed?
Staff Chris Posted March 8, 2015 Staff Posted March 8, 2015 Hi, We are in process of releasing the Pulseway Remote Desktop Release Candidate to the public and it is being published in stages. We will announce when the Remote Desktop libraries are fully released. Regards, Chris Pulseway Support Darfare 1
Darfare Posted March 8, 2015 Author Posted March 8, 2015 Hello Chris, Thanks for the quick reply and I understand the RDC still in beta but could you give me ETA for the releasing?
Staff Chris Posted March 8, 2015 Staff Posted March 8, 2015 Hi, Monday we are going to publish the remote desktop component updates. Regards, Chris Pulseway Support Darfare 1
affer Posted March 9, 2015 Posted March 9, 2015 What did i miss when i get the message: The remote desktop libraries are no longer supported, please update them to the latest version' when i try to initiate a remote desktop connection, my clients are updated to 4.7.2 release (release candidate) thanks
Staff Chris Posted March 9, 2015 Staff Posted March 9, 2015 Hi, We did not release the remote desktop components yet. We plan on publishing them today. Regards, Chris Pulseway Support
Staff Chris Posted March 9, 2015 Staff Posted March 9, 2015 Hi, An update on this: We have published the new Remote Desktop components and the update is rolling out now. In order to speed up the update process, simply restart the Pulseway service on the computer you are trying to connect to. Regards, Chris Pulseway Support
Darfare Posted March 9, 2015 Author Posted March 9, 2015 Hello Chris, This time I'm getting a different error; I tried restarting the service and booting the pc, but no luck. This happens to the others non Windows 8.1 pc's too.
Staff Chris Posted March 9, 2015 Staff Posted March 9, 2015 Hi Darfare, The error your happens when you restart the Pulseway service and the client application had an outdated list of sessions. This is resolved by simply waiting for the list of sessions to refresh (15 seconds) or closing the session list window and opening it one more time. If you continue experiencing problems please contact support [at] pulseway [dot] com and I will escalate your request. Regards, Chris Pulseway Support
affer Posted March 9, 2015 Posted March 9, 2015 ¨rebooted the client pc, and the pc i tried starting the remote connection from. Stil get the error that the remote desktop libarries are not up to date, //thanks
Staff Chris Posted March 9, 2015 Staff Posted March 9, 2015 Hi affer, The Remote Desktop libraries will propagate to the Pulseway Enterprise Servers in a maximum of 36 hours. Regards, Chris Pulseway Support
Darfare Posted March 9, 2015 Author Posted March 9, 2015 Hi Darfare, The error your happens when you restart the Pulseway service and the client application had an outdated list of sessions. This is resolved by simply waiting for the list of sessions to refresh (15 seconds) or closing the session list window and opening it one more time. If you continue experiencing problems please contact support [at] pulseway [dot] com and I will escalate your request. Regards, Chris Pulseway Support Chris, I just tried that but with no luck. It just wierd that it happens now with all the pc's. I will send a contact support when I get home. @affer, Nice topic hijacking ;-)
Staff Chris Posted March 10, 2015 Staff Posted March 10, 2015 Hi Darfare, We've replied to your email with some diagnostic questions, please reply when you have a moment. Regards, Chris Pulseway Support
Staff Chris Posted March 10, 2015 Staff Posted March 10, 2015 Hi Darfare, We've made some changes on the server side, can you please try again now? Regards, Chris Pulseway Support
Darfare Posted March 10, 2015 Author Posted March 10, 2015 Chris, Now I can connect to all my clients without any problem. Like I said asked to one of the Pulseway Team, what changes were those?
Staff Chris Posted March 10, 2015 Staff Posted March 10, 2015 Hi Darfare, There was a problem with the agent-client handshake in certain circumstances. Our development team has fixed it and we published the changes immediately. We apologise for the inconvenience. Regards, Chris Pulseway Support
Darfare Posted March 10, 2015 Author Posted March 10, 2015 Hi Chris, Thanks alot for the support. Really customer-friendly Chris 1
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