Failure to initialize Pulseway Web Service on server Dedicated Server

[AndrewTait]

I have recently installed Pulseway, and it has been working fine for the last week or so.

 

However, last night the server installed a host of Microsoft patches, and rebooted.  Now I get the error above emailed to me four times a minute, with the following content:

 

System.Exception: File not found at MM.Monitor.WebService.DbFactory.() at MM.Monitor.WebService.DbFactory()

 

I have had to shut down the server in order to stop my mail box filling up, and was wondering where I need to be looking in order to resolve this error.

 

Regards,

 

Andy

 

 

[Marius]

Hi Andy,

 

Please contact our support by email and we will help with this issue.

 

Thanks

Marius

[AndrewTait]

Contacted support as suggested, and Marius resolved the issue via Teamviewer.

 

Issue was that the license file was not held locally on the server, but on a fileshare.  Once copied to local server, the issue disappeared.

 

Thank you for your assistance Marius.

 

Regards,

Andrew

[Marius]

You are very welcome Andrew!

 

Thank you for your help with this issue.

 

Regards,

Marius