briansk12 Posted May 15, 2014 Share Posted May 15, 2014 We monitor 29 Windows servers and recently 3 of them won't connect anymore. When I try and validate account I get an error "Could not establish trust relationship for the SSL/TLS secure channel with authority" I have uninstalled and reinstalled with no luck. All other server work fine. Any help would be appreciated. Â Thanks, Â Brian Link to comment Share on other sites More sharing options...
Marius Posted May 16, 2014 Share Posted May 16, 2014 Hi Brian, Â We have sent you an email with instructions, can you please let us know if everything is working well? Â Thanks, Marius Link to comment Share on other sites More sharing options...
william.abbo Posted July 22, 2014 Share Posted July 22, 2014 I have got the same problem after a power outage of one of the servers, could you pse. tell me how to resolve this? Link to comment Share on other sites More sharing options...
Marius Posted July 23, 2014 Share Posted July 23, 2014 Hi William, Â Can you please contact support by email, we will try to help. Â Marius Link to comment Share on other sites More sharing options...
william.abbo Posted July 24, 2014 Share Posted July 24, 2014 Marius, Â Problem solved, the system clock was way's of the right time. Link to comment Share on other sites More sharing options...
DJEnigma79 Posted November 7, 2014 Share Posted November 7, 2014 Hiya, I'm setting up the free version of this and I'm getting the same error, but my date/time is correct, please can you let me know what I need to do? Â Apologies if this forum is just for paying customers. Â Thanks, Â DJEnigma79 Link to comment Share on other sites More sharing options...
Staff Chris Posted November 7, 2014 Staff Share Posted November 7, 2014 Hi, Â Welcome to the Pulseway community. We offer premium support for all Pulseway users. Â If you are using Microsoft Windows Server 2003 you need to install this hotfix and restart the operating system to fix the SSL trust problem. Click here for more information about this known bug. Â Regards, Chris Pulseway Team Link to comment Share on other sites More sharing options...
DJEnigma79 Posted November 10, 2014 Share Posted November 10, 2014 Turns out Windows updates resolved it Must have included that fix. Thanks so much. Â DJ Chris 1 Link to comment Share on other sites More sharing options...
Ingthor Posted September 8, 2015 Share Posted September 8, 2015 I am getting this error as well, all certificates are issued by websense.customername.isHow do I install that certificate so Pulseway trusts it? Link to comment Share on other sites More sharing options...
Staff Chris Posted September 8, 2015 Staff Share Posted September 8, 2015 Hi,You will need to add the CA to the Trusted Root Certificate Authorities in the Local Computer store using mmc.Chris Link to comment Share on other sites More sharing options...
Ingthor Posted September 8, 2015 Share Posted September 8, 2015 (edited) I still get this error:Â Â Edited September 8, 2015 by Ingthor Link to comment Share on other sites More sharing options...
Staff Chris Posted September 8, 2015 Staff Share Posted September 8, 2015 Hi,Thank you for the update. Check the certificate path to see which certificate is not trusted and why.Chris Link to comment Share on other sites More sharing options...
nrausch Posted August 8, 2018 Share Posted August 8, 2018 (edited) Hi, I saw this topic and I get the same thing on one server. Please help! Thanks.   Edited August 8, 2018 by nrausch Link to comment Share on other sites More sharing options...
Staff Chris Posted August 15, 2018 Staff Share Posted August 15, 2018 Hi nrausch, Please try to open the Pulseway WebApp on this system using the Internet Explorer. It is possible that some of the root certificates are missing on this system and that is the reason why you are getting this error. Link to comment Share on other sites More sharing options...
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