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briansk12

Could not establish trust relationship

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We monitor 29 Windows servers and recently 3 of them won't connect anymore. When I try and validate account I get an error "Could not establish trust relationship for the SSL/TLS secure channel with authority" I have uninstalled and reinstalled with no luck. All other server work fine. Any help would be appreciated.

 

Thanks,

 

Brian

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Hi Brian,

 

We have sent you an email with instructions, can you please let us know if everything is working well?

 

Thanks,

Marius

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Hiya, I'm setting up the free version of this and I'm getting the same error, but my date/time is correct, please can you let me know what I need to do?

 

Apologies if this forum is just for paying customers.

 

Thanks,

 

DJEnigma79

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Hi,

 

Welcome to the Pulseway community. We offer premium support for all Pulseway users.

 

If you are using Microsoft Windows Server 2003 you need to install this hotfix and restart the operating system to fix the SSL trust problem. Click here for more information about this known bug.

 

Regards,

Chris

Pulseway Team

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Hi,

You will need to add the CA to the Trusted Root Certificate Authorities in the Local Computer store using mmc.

Chris

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Posted (edited)

Hi, I saw this topic and I get the same thing on one server.  Please help!  Thanks.

 

 

Capture.thumb.PNG.8789ec9c854e9e5b9316bc060121aadc.PNG

Edited by nrausch

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Hi nrausch,

Please try to open the Pulseway WebApp on this system using the Internet Explorer. It is possible that some of the root certificates are missing on this system and that is the reason why you are getting this error.

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