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Mr_JimWest

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Everything posted by Mr_JimWest

  1. Mr_JimWest

    "Start Remote Control Session" Grayed Out

    Mr_JimWest replied to Mr_JimWest's topic in Windows
    That makes sense now. Thanks Paul.
  2. Mr_JimWest

    "Start Remote Control Session" Grayed Out

    Mr_JimWest posted a topic in Windows
    I would like to move away from using TeamViewer. LTT was just advertising Pulseway, I thought I would try it out. I installed the Remote Control Desktop client (6.6.3) and the Dashboard client (6.5.1), and proceeded to set up an organization, group, site, and policy. Then I downloaded the "Agent" client to the desktop I would like to be able to remote into. I installed, registered my product, assigned it to my group, and checked the "Enable Remote Control" box. I was under the impression this is all I had to do. Although both the Remote Control Desktop and Dashboard show the computer, I'm unable to "Start Remote Control Session". It's grayed out. Interestingly, I am able to view all of the system specs, and even successfully restart the computer via the website! What might I be doing wrong? Thank you for your time!

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