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Ian G

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Everything posted by Ian G

  1. Ian G

    Poor technical support from Pulseway?

    When is the next "Windows agent Maintenance release" I am still struggling on with this problem?
  2. Hello, We are long-term Pulseway customers but lately the Pulseway client has developed a bug and continuously uses up to 20%+ CPU utilisation. We logged this with Pulseway on the 4th of July this year but they have been completely ignoring the ticket. I regularly reply to the email thread for an update (at least once a week) but I am ignored. The only time I had a meaningful response was when I threatened to cancel our subscription. This was short lived and now I am back to being ignored with no status updates on my ticket. We like the product but we have a handful of servers with this bug and I am simply installing other monitoring products on them. Today I have sent my usual email to Pulseway support asking for a status update on my ticket but I'm certain I'll get nothing back... The next step will then be to install a better monitoring product like Infradog and to write the same post on Spiceworks so people know that Pulseway doesn't offer good technical support.
  3. Ian G

    Poor technical support from Pulseway?

    Hi Paul, I understand that this may be a complex issue but I need it resolved. A member of your support team contacted me just after I posted this and said they would contact the developers for an update. I haven't heard anything back yet so I can only assume that no progress has been made or the support team hasn't contacted the developers. I can't continue on with this situation I need a timescale for the fix at the very least, It seems like the problem has just been shelved. Thank you,
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