Hi Paul,
I understand that this may be a complex issue but I need it resolved. A member of your support team contacted me just after I posted this and said they would contact the developers for an update.
I haven't heard anything back yet so I can only assume that no progress has been made or the support team hasn't contacted the developers.
I can't continue on with this situation I need a timescale for the fix at the very least, It seems like the problem has just been shelved.
Thank you,