ArrowNM

Hi Chris, What would be nice to have is the Bulk Operation functionality the ability to Add Time: Time Spent (hrs) Being able to add let's say for example 0.50 hrs for a whole set of tickets at once, instead of going into each tickets and adding it could be time consuming.

Will be able to see in the next release an option to update time on a bulk action for multiple tickets?

Several agents in different groups are showing offline. During the day (Production Time) they are online then goes offline. We can confirm the workstations are physically online. Power settings are all set to never sleep. Any ideas why they are offline?

+1 This would be a great feature for activity auditing and training purposes.

In my personal experience when it comes to Remote Desktop, ConnectWise Control (Screen Connect) is by far the best one out there. Would be great to have this integration as it works well on all platforms Mac, Linux, iOS, Android, Winblows... https://www.connectwise.com/software/control/remote-support/compatibility

This may be asking for much, however, it would be nice to have a documentation tab to store info for each client as an MSP this is gold.

Thank you Chris

Awesome thank you, for looking forward to it!

+1 Would be great to access the Dashboard from a Browser.

Being able to browse all folders is great! Would be a nice addition if there were some capabilities to transfer files in both ways. Like an FTP solution on all endpoints.

I am waiting for the Mac version. Currently running a VM. It would be nice to have a Remote Desktop Access using the browser.