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Digital

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Posts posted by Digital

    Product Branding

    in Feature Requests

    Posted

    I have loaded my company logo to show on the web app and the settings page on the iPhone app. The Dashboard is set (Ticked) "Show custom logo if available" Do i need to upload my logo for the web app as it does not show even though it is ticked?

    Problem deploying Webroot

    in Windows

    Posted · Edited by Digital
    More Info

    Hi

    When I install Webroot from the within pulseway it shows as installed but there is no trace of webroot on the target PC?

    It also does not show up in the webroot console which leads me to believe that while pulseway says it is installed it clearly is not?

     

    Target PC is Windows 7 Pro.

    I have uninstalled both WR and PW in the hope that a reinstall would work. Reinstalled pulseway and WR not showing up on the target PC
    or WR console.

    Never had problems installing before !!

    Thanks in advance......

    Webroot Help Please .....

    in Windows

    Posted · Edited by Digital

    I am trying to a WR to one of my client pc's. I have purchased the licence from within the pulseway web app. 

    Where do I find the licence key / number ?

     

    I all ready have one client installed so their is no option to select trial again......

    Also their is no "Trial Site"  in the WR console to correspond to my in app WR purchase?

     

     

    "Invalid ping server"

    in General

    Posted

    Hi

    I am currently trying to enable "Remote Desktop"on a client remotely using Pulseway Dashboard.

    When I click "Enable Remote Desktop" I get an error message "invalid ping server" any ideas ?

    Regards,
    D

    Remote Desktop On Mac

    in Mac

    Posted · Edited by Digital
    More Info

    Hi Guys

    Is it possible to do RD sessions on Mac? What I mean is from my windows system.

    I don't see an RD tab on the mac client.

     

    Thanks in Advance....

    ERA Server module in Pulseway App

    in General

    Posted

    Yes of coarse Paul my apologies it was a lazy question !! Time of the year I guess.

    Are their plans for version 6 support? 

    I see PW is adding antivirus in the new year is it to early to ask what type?  business AV maybe :-) ....?

    Happy Christmas to you and yours and All the Best for the PW team in 2017

    Dj.

    New Device Added to my Account ???

    in General

    Posted

    Hi all

    I got a message from pulseway support that my mobile phone was added to my pulseway account. I did not add it. This happened while I was working on malware removal on-site at a customers premises on today. I have changed my pulseway password with no propagation. Could this be related to the malware on my customers pc?

    Thanks,

    Client showing Off Line when not?

    in General

    Posted

    Hi guys

    I have a client PC on W7 Pro. Customer reported that the PC rebooted on its own. After this incident I can not see the pc on pulseway. I have updates locked down so I can remotely choose which ones to install. Haven't been on site yet to examine the logs, doing it tomorrow anyone seen this problem before? Is it a possible rogue update maybe? 

    Regards,

    Remote connection problem?

    in General

    Posted

    Hi guys

    I am, well trying to admin a problem on a client. Everything is ok on 

    the app (iphone) but when I try to remote in to the client pc I get

    the following download errors?

    Is this going to be a long night? or have I missed something?

    Thanks in advance....D

    Pulsway Connection Error.JPG

    Windows 7 Pro Updates

    in General

    Posted

    Thank you Marius

    What I mean, is their a way within the pulseway app to see if the system user manually initiated windows updates from the client site pc. As it seems that updates were installed and they do not have permission to do so.

    Best Regards,

    Daragh

    Windows 7 Pro Updates

    in General

    Posted

    Hi all

    One of my client pc's had windows 10 upgrade waiting for download. Those updates are no longer in the list this morning.

    Is their a way to see what updates were installed via the pulseway app. Would like to see this before I request a remote session.

    Thanks as always,

    Daragh

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