We currently use Pulseway to manage/monitor our clients' servers & critical infrastructure and would REALLY like to roll it out to all of our supported computers. The only thing holding us back is the current User Support Request functionality.
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Currently for user desktop management we're using Soluto (the future of which is extremely uncertain) which has the excellent feature of turning the F8 button into a hotkey that users can press to instantly send Support a message and a screenshot. This makes the entire process of getting in contact with support frictionless for users and they love it - we receive over 60% of our support tickets through this channel.
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Pulseway's current User Support Request functionality is good, but we've found its too complicated for most users to reliably use. Being able to use a hot key to pull up the User Support Request dialogue, include a screenshot, and allow us to automagically shoot that through to a connected Zendesk account would make Pulseway unstoppable.
Hi,
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Welcome to the Pulseway community. We're excited about this idea and we've added it to the list. Thanks for the feedback.
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Kind Regards,
Chris
Pulseway Support
Hi,
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Welcome to the Pulseway community. You can check and install updates for an entire group using all mobile apps. See attached screenshot for iOS.
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Regards,
Chris
Pulseway Support
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