arrowrock.support

One of the things keeping us from pushing Pulseway out on all of our managed computers is that its very difficult to change the Pulseway settings on many computers at once (you have to change each computer individually). If there was some way that we could push a settings change to a whole group this would help enormously (most other RMM software seems to use Policies or Templates for this).

We currently use Pulseway to manage/monitor our clients' servers & critical infrastructure and would REALLY like to roll it out to all of our supported computers. The only thing holding us back is the current User Support Request functionality. Currently for user desktop management we're using Soluto (the future of which is extremely uncertain) which has the excellent feature of turning the F8 button into a hotkey that users can press to instantly send Support a message and a screenshot. This makes the entire process of getting in contact with support frictionless for users and they love it - we receive over 60% of our support tickets through this channel. Pulseway's current User Support Request functionality is good, but we've found its too complicated for most users to reliably use. Being able to use a hot key to pull up the User Support Request dialogue, include a screenshot, and allow us to automagically shoot that through to a connected Zendesk account would make Pulseway unstoppable.

Many of our clients run on Workgroups and so we can't centrally manage updates with WSUS. Pulseway gives us a good way to install updates, but it can be laborious individually pushing the updates on each computer - it would be much better if updates could be checked/pushed for a whole group at once.