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Chris

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Posts posted by Chris

    iPhone app stuck on splash screen

    in iOS

    Posted

    Hi Jason,

     

    We are sorry to hear your experiencing problems with our iOS app. Please delete the application and download it once again from the App Store (Application configuration will not be lost).

     

    Please confirm that this fixes your problem.

     

    Regards,

    Chris

    Pulseway Support

    Could not establish trust relationship

    in Windows

    Posted

    Hi,

     

    Welcome to the Pulseway community. We offer premium support for all Pulseway users.

     

    If you are using Microsoft Windows Server 2003 you need to install this hotfix and restart the operating system to fix the SSL trust problem. Click here for more information about this known bug.

     

    Regards,

    Chris

    Pulseway Team

    Remote Desktop (Beta)

    in Bugs

    Posted

    Hi Matt,

     

    At this moment it's only possible to send Ctrl+Alt+Delete to Windows 7 (or newer) or Windows Server 2008R2 (or never) machines on the console session. We plan on supporting more operating systems by the time we fully release the Remote Desktop feature.

     

    Regards,

    Chris

    Pulseway Support

    TLS support (for emails sent by Pulseway)

    in Feature Requests

    Posted

    Hi,

     

    Pulseway doesn't accept non valid SSL certificates to prevent identity theft. You have the following options:

    1. You have a trusted certificated authority sign your server's SSL certificate;
    2. Don't use SSL encryption for Pulseway's File Browser feature;
    3. Locally add the root CA (or the certificate if the SSL certificate doesn't have a self signed CA) to the Trusted Root Certificate Authority certificate store on the local machine (not on the user store) - not recommended.

     

    Regards,

    Chris

    Pulseway Support

    Remote Desktop (Beta) - constant dropouts

    in General

    Posted

    Hi,

     

    We will add an automatic update feature for modules with downloadable components so that you don't have to manually roll out update using the workaround posted in the previous post. This feature will be included before we fully release the Remote Desktop.

     

    Regards,

    Chris

    Pulseway Support

    pulseway.pcmcfg as install template

    in Windows

    Posted

    Hi,

     

    Can I customize pulseway.pcmcfg and use it as a new installation template? 

     

    Sure, you can push this configuration at the installer and it will automatically import the configuration file. See this post for more information.

     

    Am I able to trim down the config file to only the items I need to change/configure? 

    Unfortunately no, if you remove values from the exported configuration file defaults will be used.

     

    We recommend you build a script that will do the following actions:

    1. Run the Pulseway installer with the unattended arguments pointing at a pcmcfg configuration
    2. Stop the service (net stop Pulseway)
    3. Import a registry file (which will change only certain parts you wish to add)
    4. Start the service (net start Pulseway)

    We have high interest in adding support for selective configuration export so we will definitely look into this.

     

    Regards,

    Chris

    Pulseway Support

    Multiple Pulseway tray icons

    in Bugs

    Posted

    Hi Crank,

     

    Thank you for your report.

     

    You remove the Pulseway User Agent tray icon by opening Pulseway Manager, navigate to the System -> General tab and then deselect the User Support Request from the User Session group.

     

    Multiple tray icons for Pulseway User Agent is a known bug and it will be resolved in the next Pulseway windows agent release.

     

    Regards,

    Chris

    Pulseway Support

    Auto Clear Notifications Based on Trigger Conditions

    in Feature Requests

    Posted

    Hi,

     

    This is a popular request and we did consider it however we don't really like the idea to just delete the notification if the condition no longer applies. You will still want to know that there was a problem, don't you?

     

    We're considering on adding the ability to see a notification history (when was the notification marked as read and (if applicable) when the notification condition no longer applied).

     

    Regards,

    Chris

    Pulseway Support

    Ubiquiti Wireless

    in Feature Requests

    Posted

    Hi,

     

    I've found this wiki page which instructs you how to connect via SSH to the Ubiquiti devices. Once you're in, you can check what linux distribution they are running and what CPU architecture it has. If it's something we support already, download and install Pulseway on it.

     

    Regards,

    Chris

    Pulseway Support

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