Posts posted by Chris
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If you used the deployment and discovery module, then you could enable these two options on the Probe and then import the settings from the Probe during the deployment. You can read more about it from here https://www.pulseway.com/blog/network-discovery-and-automatic-deployment-guide.
Yes, you can enable the Remote Desktop option in the same way:
Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor" -Name EnableRemoteDesktop -Value "1"
Once it is done, then you can remote into the system and configure more options for RD connection: ask for user confirmation before allowing any RD connection.
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Yes it is possible. Please run this PowerShell script on all your systems via Automation:
Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name EnableUserSupportRequest -Value "1"
You can read more about automation from here: https://www.pulseway.com/blog/improve-your-productivity-and-efficiency-with-pulseway-automation
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Please use this link (http://sigkillit.com/2015/02/11/removing-trend-micro-clientserver-security-agent-from-dell-laptops/) to find instructions how to remove Trend Micro.
I would recommend you to use the method 4.
You can try to adjust this script according to your needs
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Hi Martin,
Please gather traces (http://support.kaspersky.com/9343#howto) during update process and send them to support@pulseway.com.
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If you are talking about Linux system, then you need to delete the following file: /var/pulseway/pulseway.id , but if you are talking about Windows system, then you need to delete the values for the following registry keys before you run sysprep:
HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\ComputerIdentifier
HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\ComputerName
These values will be regenerated automatically. -
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Hi Aaron,
At first you need to configure the email server from the Pulseway webapp -> Server Admin -> Settings -> Email -> Server Settings (send a test email, to make sure that settings are correct). Once this is done, then you have to make sure, than email notifications are enabled for your account ( you can check it from the Pulseway webapp -> Server Admin -> User Accounts -> select required user account -> Details)
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This year we are planning to support P2P connections, which will greatly increase the performance of the RD tool and file transfer via the Pulseway RD. We are planning to release this feature at the end of Q2/start of Q3. But meanwhile you can transfer files via email or view files if this option is configured in the Pulseway Manager -> System -> File Browser.
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Hi,
This is already possible, you can create the scope for each group and then schedule when the report is generated and send emails to the multiple email addresses.
Read more about scopes from here: https://www.pulseway.com/blog/organize-your-it-environment-with-scopes-groups-and-tags
Read more about reports from here: https://www.pulseway.com/blog/generate-custom-detailed-and-elegant-reports-for-your-clients
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Yes, you will need to switch the account with which agents are registered.
Currently the agent configuration is stored on the monitored system, but in the near future they are planning to move all the configuration to the centralized database so you can manage all the settings for all your agents from the Pulseway webapp.
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Yes, the account can't be renamed, but you can create a new account and register all agents with this account using a PowerShell script.
At first you need to register one of your agents with the new account and copy the values for the following registry keys:
- AccountPassword
- AccountPasswordCtrl
- AccountUsername
- AccountUsernameCtrl
and then use these values in this script. You can run this script via the Automation module:
Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AccountPassword -Value "Enter the saved AccountPassword from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AccountPasswordCtrl -Value "Enter the saved AccountPasswordCtrl from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AccountUsername -Value "Enter the saved AccountUsername from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AccountUsernameCtrl -Value "Enter the saved AccountUsernameCtrl from the machine you've just configured"
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Running timers?
in General
Before you start a timer you should change the status for the ticket to 'In Progress', assign this ticket to yourself and then start a timer. So if you navigate away from this ticket, then you can search for it by the status, from Home -> My Tickets.