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RandyChuck

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  1. Like
    Luis B
    RandyChuck got a reaction from Luis B in Workflow rule to notify primary resource when ticket is assigned   
    Figured out my answer. 
    Trigger: Updated by: Employees Condition: Primary Assignee: Changed Notification: Assigned Resources
  2. Upvote
    RandyChuck
    RandyChuck reacted to Maciej Szupiluk in Clickable phone number   
    Hi,
    please make this and proper Phone HMTML Call Link
    For example:  Clickable phone number
    <p><a href="tel:+4733378901">+47 333 78 901</a></p> It will allow to start phone app by one click and speed up call back process. By for example running Windows Phone App. Besides it is only one line of code to implement :)
    Documentation at https://www.w3docs.com/snippets/html/how-to-add-telephone-links-with-html.html
     

     
  3. Like
    HOLT
    RandyChuck got a reaction from HOLT in 1-Click   
    Hi all,
    I'm looking for more information on how to setup this feature. "1-Click" button in the Remote Control client. I assume this pulls embedded passwords from itglue, however this isnt working for me. "Pulseway Remote Control, No credentials found."

  4. Like
    Peyton Young
    RandyChuck got a reaction from Peyton Young in Workflow rule to notify primary resource when ticket is assigned   
    Figured out my answer. 
    Trigger: Updated by: Employees Condition: Primary Assignee: Changed Notification: Assigned Resources
  5. Like
    Jamie Taylor
    RandyChuck got a reaction from Jamie Taylor in Remote Control - Errors when trying to use Private Remote Desktop Session options   
    Hi folks,
    Anyone have this issue and know a fix? Maybe I need to update or enable something on the agents, IDK. When using Private Remote Desktop Sessions (new feature);
    We are using Pulseway RMM On-premise 
    Launch a new Pulseway RDP Session - I provide local computer credentials and get 'Value cannot be null. Parameter name: value' Launch a new Session using Microsoft RDP Client - 'An error occurred while trying to start the remote control session (131084)
  6. Upvote
    haylebop
    RandyChuck got a reaction from haylebop in System Registered Trigger, On-boarding Automation   
    Hi folks,
    I am seeing this trigger, System Registered, in the Automation > Workflows area. I'm imagining this trigger combined with the organization condition value can easily automate a series of actions to perform onboarding computers automatically. 
    In testing, this works fabulously. However, it seems Pulseway RMM only allows one active workflow to use the 'System Registered' trigger. Understandable. I suppose I could use a single Workflow that uses the 'System Registered' trigger that cascades through all my clients. i.e. Organization Condition=ABC Customer: true/false > a false answer cascades to a new Organization Condition=XYZ Customer: true/false, etc, etc until a true result is found that kicks off the actions. This would quickly become difficult to manage, though I am considering it as I dont have any other options at the moment.
    Looking for how you all have automated your on-boarding efforts? What are you doing that works for you? 
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