ZenDesk Integration

[techtripp]

We would love to see Zendesk integrated with MPM, both by request support and for select notifications. 

 

http://developer.zendesk.com/documentation/rest_api/introduction.html

[Marius]

Thank you, we will consider this.

 

Update: We are planning to add the ZenDesk integration in the next release.

[Marius]

Update: We have released Windows Agent 4.1.2 that adds support for Zendesk:

http://forum.pulseway.com/topic/1008-create-zendesk-tickets-with-pc-monitor/

[techtripp]

This is great news. I do have a few questions though. 

 

I see the ability to enable ZenDesk but I believe we need more tweaking for alert status thresholds. 

 

For example, under Notifications > Status there is no way to set alert elevation level. I have no idea if these are critical, elevated or low. For us, something like computer offline is critical and needs to be able to be delineated as such. Things like starting up and shutting down are low priority. I believe we need the ability to change these alert levels. 

 

Same goes with Notifications > Performance > if processor usage is above 90% I want to be able to set alert level to critical but may only want to set alert level for memory to elevated. 

 

This also goes for just about everything like locked accounts or Windows Server Backups which we would want to be critical...

 

Thanks

[techtripp]

Any thoughts / updates on the status alert threshold modifications / customizations? 

[Marius]

No updates on this just yet,

 

We plan to further customise the alert levels, it's on our release schedule for 4.2.2

[techtripp]

No updates on this just yet,

 

We plan to further customise the alert levels, it's on our release schedule for 4.2.2

 

Following up on this - any  update? Really would be very helpful for us. 

[Marius]

This is now scheduled for v4.4 release.

[techtripp]

This is now scheduled for v4.4 release.

 

When can we expect 4.4?

[Marius]

In a few days.

[Paul]

Worth adding that Pulseway 4.4 is now out and it has the new notification priority customization feature  .

 

Thank you for the cool feature!