Windows 8.1 service not started

[charles427]

I had trouble with service not starting after re-boot , have to start service every time system re-boots.

 

Thanks Brian

[Marius]

Is there anything in the Application Event Log related to PC Monitor?

 

Also, could you export the configuration from PC Monitor Manager (without the account details) and send it to our support email address? 

 

Thank you

[TheAnomaly]

I am also having this problem.  Hope we can resolve it soon.  See attached.pcmonitorfault.txt

[Marius]

Please download and run the Microsoft .NET Framework Repair Tool from

http://www.microsoft.com/en-us/download/details.aspx?id=30135

 

It should fix the issue, please let us know.

[TheAnomaly]

I ran the repair tool and this issue seems to be fixed for me. Tx.

 

Although I see also that the monitor has been updated to 4.0.5 from 4.0.4 so it could be either.

[Marius]

Great, thanks for the update.

 

The upgrade from 4.0.4 to 4.0.5 happened after the 4.0.4 was able to start successfully. 

[TheAnomaly]

Okay, its not really working for me.

 

It works for a few days then stops and I have to manually start the service.  I have to run the repair tool every time to get it to work for a few days but then back to bad habits.

[erik_m]

I have the same issues here running windows 8.1 64 pro. The service seems to start a couple of times, then stops working and the computer is not monitored anymore. I read somewhere this happens when a windows update is installed? Anyways - this seems to pretty critical, so any idea how to fix this? The .NET Framework Repair Tool seems to not help.

[Marius]

This is not an issue with our PC Monitor service but a .NET Framework issue that occurs on a very limited number of cases.

Unfortunately we don't know when it will be fixed or what the fix is just yet. By enabling the diagnostic logging we determined that the OS does not initiate a service start at all.

 

Could you please set the PC Monitor service to start Automatically with a Delayed Start and let us know if it makes a difference? Thanks.

[Marius]

Hi,

 

We've just released a new Windows Agent - 4.1.2 - can you please install this version? It should fix the issue.