No notification when service is down

[kurtdejaeger]

Hello,

 

Still testing this great app, but I have a question: I can select te services I want to monitor, but how do I get a warning/notification when a service is down?

 

When I do a test on (for example) DHCP service, I can start and stop is via webUI and iPhone, but when it is not running (as a test) we don't get a warning of notification.

Is this possible to configure?

 

Many thanks

 

Kurt

[kurtdejaeger]

Ok ... I've found it: you have to create a rule for al your services ... Shame when you already selected the services you want to monitor, but no notification is send ...

 

Ok

 

Next question:

 

• I've created a RULE that sends a notification if (for example) PrintSpooler service is down
• I've created a BATCH to start the PrintSpooler service if down
• How do I delete that specific notification (that PrintSpooler is down) if the PrintSpooler is back running normally

In my case: I get the notification that this service is down, but when a start it, the notification stays.

[Paul]

Hello Kurt,

 

From the User Manual at page 53 you can see that you can activate service downtime notifications from PC Monitor Manager -> Notifications Tab -> Performance Subtab -> "Send a notification with the service has stopped or has not started for x minutes".

 

Paul.

 

Edit: Regarding your second question, you should disable the notification when the rule starts and leave the service downtime notification. This way the following things will happen:

 

• Service stopped
• Rule gets fired
• Batch executes
• Service starts
• If service remains up no notification will be sent, if service stays down a notification will be sent because of the service downtime notification that checks every x minutes as configured.

Edited May 16, 2013 by Paul

[kurtdejaeger]

Hi Paul,

 

Me again ... Yeah I know ... We already tried it ... But the first initial warning (that service is down) stays and don't leave, even when the service is starten again after 1 or 2 minutes ...

 

If the service is up again after a while, we don't want the first notification (of service down) visible anymore and deleted ... otherwise, when we come back the next morning, there could be 20 notifications that a service is down, but really already back running ...

 

hm...

[Paul]

Then change the monitor interval to 5 minutes so that the rule has time to restart the service before the first notification get's sent.