Many times when using the chat feature I will need to wait for a client to reply.  If my client replies say later in the day, there is no way of knowing a message was sent without the chat session open.

Is there a way same as when using the support request that a notification could be sent.  I seem to miss a lot of chat messages when I dont keep the app open

Thanks

that's a good point - we will build a notification for this.

Thank you.

Thank you Marius

Also when a client clicks the Icon to request support, would you consider adding the abilty to reply back to the request?  It would remove the extra steps of opening a new chat session on the originating computer just to reply to the message

Yes, we'll look into this too, great suggestion. Thanks.

A chat session notification would be useful.