Hi,

 

I installed the Version 3.7.1 on my Windows 7 64bit computer.

When I start the service ( when i press the button "start service") i get an error from windows: "this service can't 

be started".

I already tried to restart and i disabled my antivir program.

Does anyone know how to fix this ?

 

mfG Apfel

 

Can you start the service using services.msc ?

No i can't.

"Error 5, not authorized"

 

I am admin so i do not understand why i am not authorized. 

Anything written in the event log?

yes.

 

Event 7000, Service Controll Manager

 

The Pc Monitor service failed to start due to the following error: not authorized

 

I translated everything, my system languange is german.

I believe that your account details are incorrect. Open PCM, check username and password, and start the service

By any chance you changed your username and password of the account you made the PC Monitor Service impersonate? Because it's the only possible way. Just make the PC Monitor Service run as SYSTEM as default and make sure SYSTEM has access to the PC Monitor installation directory.

 

Source.