Can't Run Any Commands On Certain Computer

Posted January 3, 201312 yr

Hi,

I've been using PC Monitor a while now but recently I've been uanble to use comamnds (lock, restart, hibernate etc) when a certain computer is on. I can use the wake up feature and it will wake up but I'm unable to use any further commands after this.

Any idea what could be causing it?

Windows 7
iOS 6.0.1

January 3, 201312 yr

Hi,

Do you see the commands in the computer details page?

January 3, 201312 yr

Author

Hi Marius,

All the commands are there and I have tried disabling and re-enabling them all with no luck.

January 3, 201312 yr

Check the "Devices" tab in PC Monitor Manager - looks like your device is not authorised to issue commands.

January 3, 201312 yr

Author

Thanks, all working now! Not sure why they stopped working though as both devices were still in the list, had to remove them and re-add them.

January 3, 201312 yr

Most likely because the mobile app installation ID has changed - this happens after a reinstall. In most cases the new ID is being updated automatically on all agents but sometimes we cannot detect the reinstall and you have to manually do this.