jfborges Posted December 2, 2013 Share Posted December 2, 2013 Hello . I'm also having this situation , but i'm running OSX 10.9 Mavericks . When i click PCmonitor , it asks to install helper, so i click to install, but after that , nothing happens .  On Console this is the message that appears :  Dec  2 21:56:11 Chronos launchdadd[25470]: FAILURE: Could not submit job to launchd. Dec  2 21:56:11 Chronos launchdadd[25470]: FAILURE: Job com.mobilepcmonitor.PCMonitorHelper could not be installed from /Applications/PC Monitor.app/Contents/Library/LaunchServices/com.mobilepcmonitor.PCMonitorHelper, reason 2. Dec  2 21:56:11 Chronos PCMonitorUI[25535]: Failed to bless helper  Any help would be appreciated .  Best regards Link to comment Share on other sites More sharing options...
Staff Mark Posted December 3, 2013 Staff Share Posted December 3, 2013 Hi,  Can you, please, try this: check if any PCMonitor .crash file under Diagnosis and Usage Information. Then, as superuser (sudo su -) do a "manual uninstall":  launchctl remove com.mobilepcmonitor.PCMonitorHelper rm -rf /Library/LaunchDaemons/com.mobilepcmonitor.PCMonitorHelper.plist rm -rf /Library/PrivilegedHelperTools/com.mobilepcmonitor.PCMonitorHelper rm -rf /var/root/Library/Application\ Support/PCMonitor/ rm -rf /Library/LaunchAgents/com.mobilepcmonitor.PCMonitorAgent.plist  After this, download latest version from site and install it.  Mark Link to comment Share on other sites More sharing options...
jfborges Posted December 3, 2013 Share Posted December 3, 2013 Hello Mark .  No crash file was created when i attempt to run the application . I also tried the "manual uninstall", with new install with the latest version, also with no success . The thing is it fails to install the pcmonitor helper . Link to comment Share on other sites More sharing options...
Staff Mark Posted December 3, 2013 Staff Share Posted December 3, 2013 Hi, Can you check if PCMonitorHelper was added into /private/var/db/launchd.db/com.apple.launchd/overrides.plist? Mark Link to comment Share on other sites More sharing options...
jfborges Posted December 3, 2013 Share Posted December 3, 2013 Yes it was,  "  </dict> <key>com.mobilepcmonitor.PCMonitorHelper</key> <dict> <key>Disabled</key> <true/>  " Link to comment Share on other sites More sharing options...
jfborges Posted December 3, 2013 Share Posted December 3, 2013 Ok, i edited the file , and changed disabled to enabled , and that did the trick .  Thanks for the help Mark, this was driving me crazy .  Best regards Link to comment Share on other sites More sharing options...
Staff Mark Posted December 3, 2013 Staff Share Posted December 3, 2013 Great! I was about to advise you to ether delete the entry or set it to disabled. Â Regards, Mark Link to comment Share on other sites More sharing options...
GTDFW Posted December 5, 2013 Share Posted December 5, 2013 Same thing happening to my Mac installs the PC Monitor is running by nothing is happening. Â I hover over the icon in the top bar and get the spinning ball. Â Any fix yet. Link to comment Share on other sites More sharing options...
Staff Mark Posted December 5, 2013 Staff Share Posted December 5, 2013 Hi, Can you, please, try this: 1. close PCMonitor (Hide option from context menu) 2. open Terminal and type: sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper 3. open Console and clear it 4. open PCMonitor agent. 6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data) Thanks, Mark Link to comment Share on other sites More sharing options...
GTDFW Posted December 10, 2013 Share Posted December 10, 2013 not following your instructions. Hide options Link to comment Share on other sites More sharing options...
BrianAz Posted December 30, 2013 Share Posted December 30, 2013 I'm having the same problem with the Mac monitor. I start it (latest version) and it immediately hangs. See attached Activity Monitor screenshot. Also the colored ball appears when I hover over the icon. Â Â Link to comment Share on other sites More sharing options...
coffscom Posted March 27, 2014 Share Posted March 27, 2014 Hi, Â I have recently been experiencing this issue two on two different computers. Could you please make available what was emailed if it worked. Would love to get a resolve. Â Thanks. Link to comment Share on other sites More sharing options...
Staff Mark Posted March 27, 2014 Staff Share Posted March 27, 2014 Hi, Â Can you, please try this: Â When hangs, go to Activity Monitor and search for PCMonitor and com.mobilepcmonitor.PCMonitorHelper processes. Right click on them and create Sample Process. Send them to support@pulseway.com. Thanks! Â Mark Link to comment Share on other sites More sharing options...
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