On Mountain Lion I start the App and nothing happens.

[jfborges]

Hello . I'm also having this situation , but i'm running OSX 10.9 Mavericks . When i click PCmonitor , it asks to install helper, so i click to install, but after that , nothing happens .

 

On Console this is the message that appears :

 

Dec  2 21:56:11 Chronos launchdadd[25470]: FAILURE: Could not submit job to launchd.

Dec  2 21:56:11 Chronos launchdadd[25470]: FAILURE: Job com.mobilepcmonitor.PCMonitorHelper could not be installed from /Applications/PC Monitor.app/Contents/Library/LaunchServices/com.mobilepcmonitor.PCMonitorHelper, reason 2.

Dec  2 21:56:11 Chronos PCMonitorUI[25535]: Failed to bless helper

 

Any help would be appreciated .

 

Best regards

[Mark]

Hi,

 

Can you, please, try this: check if any PCMonitor .crash file under Diagnosis and Usage Information. Then, as superuser (sudo su -) do a "manual uninstall":

 

launchctl remove com.mobilepcmonitor.PCMonitorHelper

rm -rf /Library/LaunchDaemons/com.mobilepcmonitor.PCMonitorHelper.plist

rm -rf /Library/PrivilegedHelperTools/com.mobilepcmonitor.PCMonitorHelper

rm -rf /var/root/Library/Application\ Support/PCMonitor/

rm -rf /Library/LaunchAgents/com.mobilepcmonitor.PCMonitorAgent.plist

 

After this, download latest version from site and install it.

 

Mark

[jfborges]

Hello Mark . 

 

No crash file was created when i attempt to run the application . I also tried the "manual uninstall", with new install with the latest version, also with no success . The thing is it fails to install the pcmonitor helper .

[Mark]

Hi,

Can you check if PCMonitorHelper was added into /private/var/db/launchd.db/com.apple.launchd/overrides.plist?

Mark

[jfborges]

Yes it was, 

 

" 

 

</dict>

<key>com.mobilepcmonitor.PCMonitorHelper</key>

<dict>

<key>Disabled</key>

<true/>

 

"

[jfborges]

Ok, i edited the file , and changed disabled to enabled , and that did the trick . 

 

Thanks for the help Mark, this was driving me crazy .

 

Best regards

[Mark]

Great! I was about to advise you to ether delete the entry or set it to disabled.

 

Regards,

Mark

[GTDFW]

Same thing happening to my Mac installs the PC Monitor is running by nothing is happening.  I hover over the icon in the top bar and get the spinning ball.

 

Any fix yet.

[Mark]

Hi,

Can you, please, try this:

1. close PCMonitor (Hide option from context menu)

2. open Terminal and type:

sudo launchctl remove com.mobilepcmonitor.PCMonitorHelper

3. open Console and clear it

4. open PCMonitor agent.

6. copy and send Console output (check as well if any PCMonitor .crash file under Diagnosis and Usage Information) to support@pulseway.com. (please do not post console output here - may contain sensitive data)

Thanks,

Mark

[GTDFW]

not following your instructions. Hide options

[BrianAz]

I'm having the same problem with the Mac monitor. I start it (latest version) and it immediately hangs. See attached Activity Monitor screenshot. Also the colored ball appears when I hover over the icon.

 

 

[coffscom]

Hi,

 

I have recently been experiencing this issue two on two different computers. Could you please make available what was emailed if it worked. Would love to get a resolve.

 

Thanks.

[Mark]

Hi,

 

Can you, please try this:

 

When hangs, go to Activity Monitor and search for PCMonitor and com.mobilepcmonitor.PCMonitorHelper processes.

Right click on them and create Sample Process.

Send them to support@pulseway.com.

Thanks!

 

Mark