Ticket Templates That Save You Time 🎟️

Sick of typing “browser not working” like it’s Groundhog Day? We feel you. Your techs have better things to do than copy-paste the same ticket info 47 times a week.

Here’s the scenario:
A user skips the portal and pings your technician directly (again). Now they have to create the ticket manually. But instead of starting from scratch every time, Pulseway lets you use ticket templates to fill in the usual stuff fast. ⚡

Let’s break it down:

• Template Time: Create templates for common issues like browser errors or password resets—with fields already filled in and a couple quick prompts for the user. 📝

• Timer: Pulseway auto-tracks time spent on tickets so your team doesn’t have to guess later. ⏱️

• Pull Reports: Use those tracked hours to show higher-ups how much time goes into common issues—and make the case for more hands on deck if needed. 📊

Got a ticketing pain point you want us to cover next? Drop it in the comments—we’re listening. 👇