BurseyC Posted November 21 Posted November 21 Hi Folks, Just making sure I'm not the only one still having problems since the outage earlier today? - My mobile app is showing me computers as not powered up, but I know they are up. People are looking for support, I tell them to turn on their computer and they are already on. - I tried to install Bitdefender, the options are: - Don't have the plus sign to add anything - Only option is Webroot - I select Bitdefender, make my selects and when I click Install, screen flicks and I'm back to the Web login page. Thanks, Craig
BurseyC Posted November 22 Author Posted November 22 Hi, Figured out the Bitdefender. While I could not select the plus sign and add that the user that way. If I search and have just this new user in the search window. I can select the Action - Install(1) option and from here I have the option of selecting Bitdefender. If I toggle off any of the options, it kicks me out to the Web login screen, but if I leave everything as it, it installs. Still no answer or logic to why a lot of my clients computers are showing offline and I know they are online. Thanks, Craig
Staff Mariale_Pulseway Posted November 22 Staff Posted November 22 Hey @BurseyC - Thank you for reaching out. According to our Status Page all our servers are back up and running, but I'll be raising a ticket on your behalf and someone will reach out shortly☺️
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