Hi Folks,

 

Just making sure I'm not the only one still having problems since the outage earlier today? 

- My mobile app is showing me computers as not powered up, but I know they are up.  People are looking for support, I tell them to turn on their computer and they are already on.

- I tried to install Bitdefender, the options are:

     - Don't have the plus sign to add anything

     - Only option is Webroot

     - I select Bitdefender, make my selects and when I click Install, screen flicks and I'm back to the Web login page.

 

Thanks,

Craig

 

 

Hi,

 

Figured out the Bitdefender.  While I could not select the plus sign and add that the user that way.

If I search and have just this new user in the search window.  I can select the Action - Install(1) option and from here I have the option of selecting Bitdefender.  If I toggle off any of the options, it kicks me out to the Web login screen, but if I leave everything as it, it installs.

 

Still no answer or logic to why a lot of my clients computers are showing offline and I know they are online.

 

Thanks,

 

Craig

 

Hey @BurseyC - Thank you for reaching out. According to our Status Page all our servers are back up and running, but I'll be raising a ticket on your behalf and someone will reach out shortly☺️