Parser not creating tickets

[Daan]

Hi all,

We recently implemented Pulseway and we are trying to setup the email parser. I assume that we have succesfully setup the parser because when we test the connection all seems to be fine. However, when we send an email to the email address that we use in the parser, no ticket is created. Are we missing something?

Thanks in advance.

 

[Mariale_Pulseway]

Hey @Daan - Can you try the following steps and let me know please. 

1) Go to imap settings -> ensure that Inbox is the input like the below snip.

2) If the above is already done, can you confirm if the test email has been received on your actual webmail mailbox?

3) Do you have any specific mail forwarding rule applied?

4) Go to Logs tab in the email parser and check if any errors/issues

[Daan]

Hi Mariale,

Thanks for your input.

We have enabled oAuth 2.0 Authentication. When I click on Test Connection I see the following:

However I do not receive any email in our mailbox we use for the parser and we haven't enabled a forwarding rule.

Another weird thing is that all email notifications from tickets are sent to an email address which is a distribution group, that we haven't setup anywere in Pulseway. We have used that email address earlier, but as far as I know we are not using it anymore or I cannot find that specific setting in Pulseway.

The logs only display errors from yesterday when the connection failed, but that was resolved after we have set up oAuth2.0 with app registration in Azure.

 

Edited November 8 by Daan

[Mariale_Pulseway]

Hey @Daan - Thank you for updating me. I raised a ticket on your behalf, so someone from our team will reach out to you soon😊

[Daan]

Creating a second parser has resolved the issue, thanks support.