I started having problems receiving push notifications from Pulseway on my Android phone.

 

Phone is Pixel 7 with Android 14, September 2024 patch.

Pulseway is 9.4.1.

 

I tried clearing the cache, no effect. Same with reinstallation of the app on my mobile.

Revoked the device from the webbapp and authorized it again, nothing changed.

 

All the notification options are enabled.

The app is not being paused by Android.

See attached screens - all the current settings are there.

 

The events will appear in the notifications list, but will not generate a push notification.

Hey @adrian999 - Thanks for reaching out, I've flagged this with our team and will keep you posted. 

Can you please send me an email to marketing@pulseway.com so I can make sure you're looped in?

I also have not been receiving notifications on android for quite some time now. I toggled the setting on and off and installed it on a brand new device and still nothing

Hello @SESNut,

Are you on the Pulseway Pro / Free plan by any chance? Those plans are being discontinued and they are indeed having some issues with Android notifications. We can help you migrate to a Pulseway Team plan.

-Paul

On 11/4/2024 at 10:33 AM, Paul said:

Hello @SESNut,

Are you on the Pulseway Pro / Free plan by any chance? Those plans are being discontinued and they are indeed having some issues with Android notifications. We can help you migrate to a Pulseway Team plan.

-Paul

Talk about enshittification. Not only shuttering free options for users, but removing functionality prior to that sunsetting to try to push them to higher tiers. Guess it's the motivation I needed to finally find alternatives

Incidentally Google Firebase has deprecated their v1 push notification API which is what has caused the Pro / Free tier to stop sending Push notifications. We've patched it for the team plan but for the Pro / Free plan we're unable to fix it as it's running a really old version of the server software.

Trust me when I am saying that we're not deprecating the Free and Pro plans because of an attempt to convert the user base to paid plans, it's just impossible for us to support that business model in the server software as we've been fighting compatibility issues for 9 years now since the launch of the multitenancy model on the Team plan.

This was not an easy decision to make and we're doing what we can to make the transition smoother.

-Paul

Not sure how it took me this long to realize the Pulseway app on my iPhone was showing the red dot for notifications but when I opened it all tabs just show "forbidden." I didn't realize the free tier was being shut off completely (I've been using it since 2011 when it started out as Mobile PC Monitor).

https://www.pulseway.com/land/migrate-to-team

:(

Edited April 15Apr 15 by windracer

Hey @windracer - Thanks for reaching out! Yes, the free and pro accounts aren't available anymore, but you can migrate to a new instance via the link you sent. Let us know if you need any assistance😊

Thanks, Mariale but I'm not going to "upgrade." I only was using Pulseway to monitor a handful (3) of devices and it's not worth the additional setup. Thanks anyway for a great service while it lasted.

Hey @windracer - Totally understand, and thank you so much for using Pulseway! If your needs ever change or you decide to hop back in, you know where to find us😊