Fix for "This application version is no longer supported, please update it"

[Paul]

We've discovered that some old installations of the Pulseway app are incorrectly displaying the "This application version is no longer supported, please update it" message. To resolve the issue, you just have to sign in again. Our development team is working on releasing an update that detects this situation and prompts you to re-authenticate automatically.

On the Android app, if you don't can't use the "Log out" function, just long press on the app from the home screen and select "Clear storage" and you should be prompted to authenticate when you open the app.

We apologize for the inconvenience caused.

-Paul

[SteveAtVarlink]

Hi. I have followed your instructions but I am still having this issue.

Not much point having a remote monitoring solution if the app does not work!

Edited September 19 by SteveAtVarlink

[otto.kovar]

Will the app get any updates? It has not recieved one since November 16th 2023.
Or is that an issue on my device?

[Paul]

@otto.kovar We're working on expediting an app update to be released.

@SteveAtVarlink Can you please PM me your instance name? Is the problem still present?

-Paul

[Bccdoug]

I'm still receiving this as well.  Have been for a couple weeks.  It continued to allow me to use the app for notifications for a while but since logging out now I nothing works.

 

 

[Anne]

Hey @Bccdoug - Sorry to see you're still having issues, your Account Manager is aware of your issue and will reach out today. Once she reaches out, if you have any screenshots to help us understand what exactly isn't working, please send them over. The re-authentication shouldn't happen as often after our fix was applied.

[gt4mark]

Hi, I'm also running into this issue. Initially the iOS app wouldn't let me log in, getting the object reference error.

After deleting and reinstalling the app it looked like I was logged in but got the "application version" error.

Logged out and tried to log back in and i'm back at the "object reference" error.

[Anne]

Hey @gt4mark - I've raised this with the team and someone will reach out shortly to help you. They have been sent the screenshot and message so hopefully, this will expedite the resolution. 

[TGunter]

Little late to this thread but I am having this exact issue trying to login to the Pulseway app on my iPad. I enter my instance name and login credentials, I approve the 2FA request on my phone, then I get the Object reference error and get sent back to the login screen. Any fix for this?

[EmilEngblom]

I also have the exact same issue. When I try to log in now, it just say "The application version is no longer supported. Please update it".
I tried the fix mentioned above, but since I use the app for MFA, I can not login anywhere now. It just keeps asking me to approve the login on a trusted mobile device.

Our instance name is touchtechab.pulseway.com

Edited November 5 by EmilEngblom

[Mariale_Pulseway]

Hey @EmilEngblom - Thanks for flagging this to us. I already raised this to support in your behalf. Someone will reach out to you soon🙂

[Mariale_Pulseway]

Hey @TGunter - Thank you for letting us know. Already raised your issue to support and someone will reach out to you soon🙂