ACV-ATS Posted March 12 Share Posted March 12 In Service Desk ticket views, would it be possible to add a filter for 'Expenses & Charges'? I.E. if only this filter were to be checked, only tickets with Expenses and/or Charges on them will be displayed. For context, I'm running into a roadblock managing serialized PSA Product Inventory items that have been committed to a ticket, but not yet delivered. From my understanding, a searchable hardware asset isn't created until the charge (aka device/product/item) has been marked as Delivered. If a field tech forgets to deliver an item I have to search through *all* tickets, sort out the ones with charges, and then again sort through them until I find the one with the proper serialized device charged to it. Link to comment Share on other sites More sharing options...
Administrators Anne Posted March 13 Administrators Share Posted March 13 Hey @ACV-ATS Thanks fro reaching out! So we don't currently have a filter in Service Desk to show this but you can go to Finance > Billing Review > Charges and do a search here to show all tickets/projects which has pending charges (not yet invoiced) Let me know if this helps and if you have any more questions please let me know! Thanks, Stefan Link to comment Share on other sites More sharing options...
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